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Frequently Asked Questions

Order Confirmation:
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we will double check our inventory to confirm we do have an item in stock for immediate shipment. If your item is on backorder or for some reason unavailable, we will void the payment pre-authorization and reach out to you via e-mail to let you know. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Order Shipment:
If your order is stock and we process the charges to your credit card, it will ship within two to five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at support@yourbeautifulspa.com.

Damages:
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrived damaged, please send photos support@yourbeautifulspa.com and we will process an insurance claim on your behalf.

Cancellations & Refunds:
All orders cancelled after 48 hours are subject to a $10 administration fee, whether or not your order has shipped. If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.

How long will take to get my order delivered to my shipping address?
It depends on your shipping address. We're doing our best to deliver it to you as quickly as possible. For most products it can take up to 3-7 days within US. For some products it can take up to 21 days. 

Will I be get shipping status notifications for my order?
Yes, You will be notified via email and/or SMS when your order is shipped. You'll get an unique shipping number that will allow you to verify your current location of the package.

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